Frequently Asked Questions

Here you'll find answers to common questions our clients ask; start by selecting one of the links below. If you do not see what you need, please call us or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. Do you have any tips on how to save my design files?
  4. What resolution should I save my photos and graphics at?
  5. What is a proof and why is it important that I look at it?
  6. What is the Pantone Matching System?
  7. Why do the printed colors look different from the colors on my screen?
  8. Is white considered a printing color?
  9. What file format should I use when submitting my electronic document for printing?
  10. Once I submit the documents, how long will it take to finish my job?

1) What type of products and services do you provide?

Our shop is able to handle most print- and copy-related tasks. We offer numerous products, including booklets, posters, business cards, CDs, DVDs, and just about everything else in-between! With the help of our partner websites, we can help print just about whatever you want on promotional products, all-occasion cards, apparel and accessories, and wedding invitations. Services that we offer include high quality color copying, black-and-white copying, numerous binding styles, cutting, embossing, lamination, and much more! For a full list of our products and services, feel free to check out our "Products and Services" page in the Customer Service Center section of our website.   [Back to Top]

2) How do I go about getting an estimate from you?

Since you are currently on our website, the most ideal way to get an estimate would be to use our "Request an Estimate" page. Other methods of contact can be found on our website's home page.   [Back to Top]

3) Do you have any tips on how to save my design files?

Ideally, the design files should be saved in a print-ready format. These include PDF, Illustrator EPS, and TIFF files. For instructions on how to save in these formats, please check your program's help files. If you need a program that can save or convert a file to one of these formats, please check out our Software page, which covers both online and downloadable tools.   [Back to Top]

4) What resolution should I save my photos and graphics at?

Photos and graphics that you submit should have a resolution of 300 dpi (dots per inch). Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed. Also note that you should save all photos in CMYK mode--not RGB mode--when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.   [Back to Top]

5) What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.  [Back to Top]

6) What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.  [Back to Top]

7) Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.  [Back to Top]

8) Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.  [Back to Top]

9) What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. If you need a program that can save or convert a file to a PDF, please check out our Software page, which covers both online and downloadable tools.  [Back to Top]

10) Once I submit the documents, how long will it take to finish my job?

Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.  [Back to Top]