At McCabe’s Printing Group, we want to make every experience easy and enjoyable. We’re a small shop doing big things, and we’re glad to have you along for the ride!
To give every customer our fullest degree of attention, we maintain several shop policies. Working with us implies accepting the following information. Trust us, it’s a quick read!
Please select any of the following subjects to learn more about the policies and please contact us with any additional questions.
(Last Updated: February 10, 2022)
Every project, regardless of its size, is treated with an equal level of respect. Your customer service rep is available to answer any questions related to our shop or your project. You can view our commitments to you on our About page.
Unless instructed otherwise or because of extraordinary circumstances (rush deadlines, delayed responses on a tight deadline, scheduling conflicts, etc.), your project cannot advance in production without approving:
The recommended way to approve these steps is via email or a signed copy of a quote or proof.
Please note that the above steps build on one-another; if something needs to change after it was previously approved, please let us know ASAP so we can try to accommodate. Please also note that any changes to approved specifications may affect the project’s cost or require components to be rerun, reordered, or rebilled.
We promise to explore any inquiries that fall within our scope of services. Our scope of services can be viewed on our Products & Services page. Please note that we may decline projects that do not fall within our scope of services, cannot be completed in a reasonable timeframe, cannot be completed with your requested specifications and budget, or feature content deemed inappropriate by our staff.
If we cannot help with a printing request, we might be able to supply additional resources for your aid.
A “no bid” means we cannot assist with your project in a way that fits our collective needs.
Please notify us in advance of project submissions containing confidential, time-sensitive, or content-sensitive information. Outside of our team, we will keep sensitive information properly secured based on its needs.
Any payment information you supply is processed by secure, industry-standard payment processing machinery. We will not store your credit or debit card information without your consent.
We maintain physical and electronic records of most projects. When possible, physical paperwork is kept for three years and electronic paperwork and artwork is kept for at least five years. Our electronic records are password-protected and backed up daily.
Our physical print samples are primarily for internal reference, but they may be used to showcase examples of our work to other customers. We also regularly showcase projects being produced around our shop to prospective customers and on social media. If you are not comfortable with us sharing your work, please let us know in advance of your project's production.
For convenience, projects can always be picked up from our shop. Our shop’s lobby hours are Monday thru Friday from 8 AM to 5 PM. If you are running early or late, just let us know! We occasionally offer weekend pickup service depending on the availability of our staff.
We offer free pickup and delivery services Monday thru Friday from 10 AM to 5 PM under the following criteria:
We are partnered with several local courier services for out-of-scope deliveries in Northern Virginia, DC, and Maryland. We cannot guarantee specific delivery windows or delivery to multiple locations without advanced coordination. If timing is a concern, we can ship your project via USPS and UPS. Please note that all courier deliveries and parcel shipments are billed according to their shipping and handling cost.
For quality assurance, please have somebody present at the delivery facility to accept the goods. In the event someone is not available, please let us know a secure location to leave the goods at your facility.
Our standard shop setup rate is based around receiving press ready PDF artwork for your project featuring proper page and panel sizes, bleed margins, and safety margins. Click here to review our Project Artwork Checklist or contact your customer service representative for further information.
Additional pre-press, file cleanup, layout, and graphic design time is estimated and based around our shop design rate of $80 per hour. Unless otherwise noted, this estimated time is typically based around your first design proof and one minor round of revisions. Additional file submissions, alterations, revision requests, and redesigns are subject to additional billed time.
Artwork content supplied to us must be properly licensed from its original author, designer, publisher, or other rights holder.
Supplied content requiring approval includes but is not limited to: Artwork contracted from other artists and designers, stock images, photography, fonts, documents, articles, website pages, and icons. For an additional fee, we can purchase licensed stock imagery from several repositories.
We assume no responsibility for improperly licensed materials supplied to us. If a trademark, copyright, or licensing concern emerges mid-production, we will halt production until we receive the proper permission to proceed. If that permission cannot be received, then the project will be cancelled and billed at its assessed point of completion.
Every project is treated with the same respect regardless of its monetary value. Every project is regularly spot-checked to confirm its print quality, binding quality, similarity to approved proofs and source materials, and approved specifications. Anything that does not meet our internal criteria is discarded or rerun.
Every project is produced on time-tested, industry-leading equipment, and every project is maintained by employees with years of commercial printing experience. Our customer service team is available to guide you on how to make your project look its absolute best using our equipment.
Please note that every machine has a manufacturing tolerance. These tolerances are typically very subtle, and can involve small variances in printed color, brightness, contrast, density, page positioning, skew, and binding position. For most paper and signage goods, a physical copy proof can be purchased. This physical copy proof is produced from a calibrated proofing printer and, when approved, will be used as the central reference point for your project's tolerance.
We do not offer proofreading services and are not responsible for typographical or grammatical errors in approved artwork proofs.
Despite our quality control, mistakes can occasionally happen. If you are not happy with how your project turns out, please let us know as soon as possible so we can determine the best way to help. We are all about options, so we treat every concern on a case-by-case basis. Our assistance is based around our machine tolerance and your previous approvals, including your approved project specifications, artwork proofs, written correspondence, and pricing. Projects over 60 days past completion and acceptance are considered out of the scope of warranty.
Printed goods should be stored and handled with care. Until their usage or distribution, please keep printed goods stored in their original packaging, on an elevated flat surface such as a desk or shelf, in a climate controlled area free of extreme temperature shifts and humidity, away from direct sunlight, and away from areas featuring regular traffic, children, pets, dirt, or liquids. Improperly used and stored projects are considered out of the scope of warranty.
We are located in Fairfax County in the Commonwealth of Virginia and by law charge a 6% sales tax on physical goods. This applies to all tangible purchases that do not meet specific exemption criteria.
If you are a government entity, you are exempt from sales tax.
If you are a non-profit, church, charity, educational organization, or a similar customer, you may be exempt from sales tax. To qualify for sales tax exemption, you must email, fax, deliver, or mail us a copy of your Virginia Retail Sales & Use Tax Certificate of Exemption or an equivalent self-signed Virginia certificate in advance of your project's production and billing. For example, Form ST-13A can be used by non-profit churches who meet specific Federal and State criteria.
If you are a manufacturer, broker, reseller, or similar customer, you may be exempt from sales tax. To qualify for sales tax exemption, you must email, fax, deliver, or mail us a copy of a properly documented self-signed Virginia certificate in advance of your project's production and billing. The most commonly used Forms in this category include Form ST-10, Form ST-10A, and Form ST-11.
An IRS-derived federal tax exemption does not qualify for Virginia sales tax exemption. An out-of-state sales tax exemption does not qualify for Virginia sales tax exemption.
We report and pay sales tax to the Commonwealth of Virginia on a monthly basis. If a project was previously billed with sales tax, we cannot remove or credit the sales tax from your invoice.
For more information on Virginia Sales Tax and its exemptions, please visit Virginia’s Taxation Website. If you are a nonprofit and need to check your Virginia Sales Tax Exemption status, please visit Virginia's Nonprofit Online tool.
All approved projects that are canceled during production are subject to billing through their assessed point of completion. An additional 15% cancellation surcharge may also be assessed.
An invoice is generated for every completed project. Payment for a project is due prior to receipt of your finished goods unless you have established credit with us.
Payment may be remitted via:
Credit and debit cards can be securely stored with written permission. For security purposes, we do not have a cash register on-site.
Repeat customers can apply for credit. If approved, payment is due within 30 days of a project’s completion and billing (Net-30).
Projects from newer customers may require a 50% deposit prior to production. Projects requiring outside production services or significant material and labor investments may also require a deposit or payment in-full prior to production. These projects are assessed on a case-by-case basis.
Postage payments must be received in-full prior to any finished goods being mailed. A 2.5% processing fee is observed for any postage payments remitted via credit or debit card.
Accounts with an excessive outstanding balance or unpaid invoices older than 60 days may be subject to a production hold on new projects. Accounts with unpaid invoices older than 90 days are subject to processing by a collections agency. Communication is key: If a payment might be delayed, please let us know!